Frequently Asked Questions

FAQs

What browser should I use to run ProjectNet?
We recommend Microsoft® Internet Explorer 6.0 with service pack 2.

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How do I set up my browser to work with ProjectNet?
Please refer to these instructions: Configuring Your Browser

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How do I install ProjectNet?
ProjectNet is a Web-based application that requires no installation. Access to ProjectNet is directed through a user authentication system called “Single Sign-On” (SSO). If you are a GE employee or contractor, your SSO account has already been established. Please go to the “Update GE Profile” link and request access to ProjectNet. It is listed as “Pnet Collaboration” in the registration pages. If you are not a GE employee, please refer to these instructions: Obtaining an Account

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When I login to ProjectNet, it gets stuck when it tries to load the Java™ libraries. Why does this happen and how can I fix it?


Potential causes of this problem:

The Java library files you already have may be incomplete or corrupt. Please follow these steps to repair Java.

1. Close all browser windows on your computer.
2. Click start button >Click Settings >Click control panel.
3. Double Click add/ remove programs.
4. Remove all Java programs you have installed (anything with Java/JDK/JSE in the name).
5. Download Java to your desktop by clicking HERE .
6. Double click the Java file you downloaded to your desktop and install the software (Typical).
7. Open an Internet Explorer browser window.
8. Click tools > Internet options.
9. Delete all cookies and temporary files (for IE7 click Delete History, Delete all) (for IE6 click Delete cookies, then delete Files and check offline files).
10. Close the browser window.
11. Log into pnet by clicking HERE and then click Login.
12. Make sure you allow any certificates from Pnet, if a box comes with that says "security certificate" make sure you check the box that says "always trust" .

If the problem continues, please submit a HPSD Helpdesk by clicking HERE.
If you are not a GE Employee submit a Helpdesk ticket by calling 877-435-7375
or worldwide # 1-678-844-7688

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My SSO ID doesn’t work for ProjectNet. What should I do?
Please refer to these instructions: Obtaining an Account

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I don’t know who my ProjectNet administrator is. How can I find out?
Please submit a HPSD Helpdesk by clicking HERE.
If you are not a GE Employee submit a Helpdesk ticket by calling 877-435-7375
or worldwide # 1-678-844-7688

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How do I gain access to another ProjectNet project site?
Users that are NOT GE Employees -

Please have your GE contact person Submit a workflow for you to gain access.

http://supportcentral.ge.com/products/sup_products.asp?prod_id=15229

The workflow forms are under the first column titled GE Energy Workflows. There are separate ones for Internal and External adds and they only take a minute or two to complete.

GE EMPLOYEE USERS -

Please visit Support Central and submit the workflow called ADD INTERNAL GE User.

Community Link - http://supportcentral.ge.com/products/sup_products.asp?prod_id=15229

** Some projects do not require the above workflow for access to such projects as Nuclear & Nuovo Pignone , If you have any questions regarding the project you need access to or if you are unsure about access please put in a HelpDesk ticket by calling 877-435-7375
or worldwide # 1-678-844-7688

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I was midway through the registration process and it stopped. What should I do?
To complete the registration process, return to the Customer Collaboration homepage at http://www.gepower.com/collaboration. Click Update Profile, and enter the ID and password you created prior to being stopped. You should return to the screen you were on prior to the system failure. Continue the registration process. If the problem continues, please submit a HPSD Helpdesk by clicking HERE.
If you are not a GE Employee submit a Helpdesk ticket by calling 877-435-7375
or worldwide # 1-678-844-7688

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I cannot connect to the registration screens. What should I do?
If your computer’s Internet browser is configured correctly, the inability to connect to gepower.com or the registration screens may be due to your network configuration. If reconfiguring the network fails to correct the problem, please submit a HPSD Helpdesk by clicking HERE.
If you are not a GE Employee submit a Helpdesk ticket by calling 877-435-7375
or worldwide # 1-678-844-7688

I can’t access or view the Login page. How do I fix this?
Please ensure that your browser is configured in accordance with ProjectNet specifications. To view the browser configuration online, please refer to these instructions: Configuring Your Browser. If the problem continues, please submit a HPSD Helpdesk by clicking HERE.
If you are not a GE Employee submit a Helpdesk ticket by calling 877-435-7375
or worldwide # 1-678-844-7688

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While attempting to login, I see the message: “You are unauthorized to use this URL.” What should I do?
Please submit a HPSD Helpdesk by clicking HERE.
If you are not a GE Employee submit a Helpdesk ticket by calling 877-435-7375
or worldwide # 1-678-844-7688

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When logging into Project Net, I receive the error “Invalid Username/Password - Please try again.” Why do I receive this message?
Usernames (ID) and passwords are case sensitive. Please make sure that you have your caps lock key turned off. If the problem continues, please submit a HPSD Helpdesk by clicking HERE.
If you are not a GE Employee submit a Helpdesk ticket by calling 877-435-7375
or worldwide # 1-678-844-7688

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I use more than one ID to access ProjectNet. Is this allowed?
Normally, users have one ID. Having multiple IDs may mean that all of your projects are not accessible. Please submit a HPSD Helpdesk by clicking HERE. to report this problem.
If you are not a GE Employee submit a Helpdesk ticket by calling 877-435-7375
or worldwide # 1-678-844-7688

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How do I know that users from other companies will not be able to see drawings and other files that my company uploads into ProjectNet?
ProjectNet’s document management system is a database developed with security in mind. The only folders and files that a person can see are the ones to which he or she has been given access.

I’m receiving one of the following error messages: “Page Cannot Be Displayed,” “Proxy Server Error” or “Internal Server Error.” What should I do?
If your computer’s Internet browser is configured correctly, the inability to connect to gepower.com or the registration screens may be due to your network configuration. If reconfiguring the network fails to correct the problem, please submit a HPSD Helpdesk by clicking HERE.
If you are not a GE Employee submit a Helpdesk ticket by calling 877-435-7375
or worldwide # 1-678-844-7688

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Does ProjectNet support AutoCAD 2000?
Yes, ProjectNet supports AutoCAD 2000 (version 15). It also supports versions 13 and 14. ProjectNet allows users to view and redline over 200 file types. You can obtain a list of these file types by doing the following: In ProjectNet, click on HELP in the upper right corner, make the window a FULL SCREEN and view the FILE FORMATS.

The Java applet is not loading. What should I do?
If you have logged into PNet and the left side navigation pane is "Greyed" out, Hit F11 on your keyboard twice. This will fit the browser window to the monitor screen and may fix the issue.

If F11 does not work you will have to remove and reinstall Java.

1. Close all browser windows on your computer.
2. Click start button >Click Settings >Click control panel.
3. Double Click add/ remove programs.
4. Remove all Java programs you have installed (anything with Java/JDK/JSE in the name).
5. Download Java to your desktop by clicking HERE.
6. Double click the Java file you downloaded to your desktop and install the software (Typical).
7. Open an Internet Explorer browser window.
8. Click tools > Internet options.
9. Delete all cookies and temporary files (for IE7 click Delete History, Delete all) (for IE6 click Delete cookies, then delete Files and check offline files).
10. Close the browser window.
11. Log into pnet by clicking HERE and then click Login.
12. Make sure you allow any certificates from Pnet, if a box comes with that says "security certificate" make sure you check the box that says "always trust" .

If the problem continues, please submit a HPSD Helpdesk by clicking HERE.
If you are not a GE Employee submit a Helpdesk ticket by calling 877-435-7375
or worldwide # 1-678-844-7688

I cannot access PNet after upgrading to IE7
If you cannot access Project Net after you have upgraded to Internet Explorer 7 you will need to reconfigure your browser.

  1. Guide for XP with Internet Explorer 7

ProjectNet Stops Working When Used with Internet Explorer 6. What should I do?
If you are using Internet Explorer 6.0 and ProjectNet appears to “freeze,” you need to install a service pack update. To install the update, complete the following steps.

  1. Visit the Internet Explorer 6 SP2 Update page.
  2. Click Download on the left side of the screen.
    Result: The File Download dialog box opens.
  3. Click Save.
    Result: The Save As dialog box opens.
  4. Navigate to the directory in which you want to save the file; then click Save.
    Result: The Save As dialog box closes and the file is saved in the selected directory.
  5. When the download is complete, close Internet Explorer.
  6. Using Windows Explorer, navigate to the directory in which you saved the file, and double-click the file name to install the patch.
  7. When the installation is complete, restart your computer.

I do not have the Upload or Download Icon in the Pnet project
If you are an Internal GE Employee.

  1. Submit a "Request to Change" workflow to change your permissions. You can access that workflow by signing into Support Central and going to the Customer Collaboration SC Community here http://supportcentral.ge.com/products/sup_products.asp?prod_id=15229
    In the first column click the Request to Change workflow.

If you are an External NON GE Employee.

  1. Please send your GE Contact person the following link and ask them to submit the "Request to Change" Workflow for you. http://supportcentral.ge.com/products/sup_products.asp?prod_id=15229

If you have any problems, please submit a HPSD Helpdesk by clicking HERE.
If you are not a GE Employee submit a Helpdesk ticket by calling 877-435-7375
or worldwide # 1-678-844-7688

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Can I use Internet Explorer 8 with Pnet ?

ProjectNet does not support Internet Explorer 8. By using IE8 you may experience errors while trying to access Pnet such as a "Data Execution" Error or the "User Defined Exception" error below.

Please revert your browser back to IE7 by following the below instructions.

1. Close all of your Internet Explorer windows.
2. Click the start button on your computer.
3. Click Settings
4. Click Control Panel
5. Double-Click Add / Remove Programs
6. Click Windows Internet Explorer 8
7. Click the remove button
8. You will have to restart your computer.
9. Your computer will now have removed IE8 and your browser will have the version you had before the upgrade.

If you have any problems, please submit a HPSD Helpdesk by clicking HERE.
If you are not a GE Employee submit a Helpdesk ticket by calling 877-435-7375 or worldwide # 1-678-844-7688

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I receive a popup error when clicking on a folder or document

This error is generated when there is a problem with Java on your computer.

Please follow the below instructions to fix this problem.

1. Close all browser windows on your computer.
2. Click start button >Click Settings >Click control panel.
3. Double Click add/ remove programs.
4. Remove all Java programs you have installed (anything with Java/JDK/JSE in the name).
5. Download Java to your desktop by clicking HERE.
6. Double click the Java file you downloaded to your desktop and install the software (Typical).
7. Open an Internet Explorer browser window.
8. Click tools > Internet options.
9. Delete all cookies and temporary files (for IE7 click Delete History, Delete all) (for IE6 click Delete cookies, then delete Files and check offline files).
10. Close the browser window.
11. Log into pnet by clicking HERE and then click Login.
12. Make sure you allow any certificates from Pnet, if a box comes with that says "security certificate" make sure you check the box that says "always trust" .

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Test what version of Java you have on your computer

Click Here to Open the Java Test window

Java installation files:

Java JRE 1.6 update 15
Java JRE 1.5 update 10
Java JRE 1.6 update 1
Java JRE 1.6 update 3

ProjectNet Tutorial Guide

Download Guide

Microsoft®, Windows® and Windows NT® are trademarks claimed by Microsoft Corporation, which is not affiliated with GE. Java™ is a trademark claimed by Sun Microsystems, which is not affiliated with GE. AutoCAD® is a trademark claimed by AutoDesk, Inc., which is not affiliated with GE.

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If you are having an issue contacting the helpdesk

Call the Helpdesk number (1-800-868-4513)
Key in 0#
Wait and enter 0# on the second prompt for a SSO
Wait for about 10 seconds and you will hear Menu Options for the Manual selection

Please select Other Business when prompted for and choose option 2, if it is not a password reset request/issue.
Please ask for a TSG Agent.