Customer Collaboration

Secure Platform for Communication

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Documentum provides a secure platform for communication and workflow between GE, customers, and suppliers worldwide. All phases of a project can be executed - from inquiry through plant development, sale, design, construction, commissioning and operation. With a valid user ID and password, you can access it via Internet Explorer from anywhere in the world, at any time.

Note: If you have a GE issued Single Sign-On (SSO), select "Update Profile" to request access to Documentum. If you do not have a GE issued SSO, please choose "Register".

Directory

Benefits

Read why we selected Documentum as the application for collaboration.

Obtaining an Account

Find out how to get access to Documentum.

System & Network Requirements

Learn the minimum and preferred hardware and software and browser setup information.

Training

We offer an introductory course for proposal teams and customers as collaborative sites are opened. This course covers both application usage and GE processes as they relate to the Customer Collaboration tool. A training CD is also available upon request.

Help Desk

Call the Help Desk:

  • 1-866-840-4513 toll-free in North America
  • 1-678-844-7688 worldwide
  • FAQs
  • If you are having an issue contacting the helpdesk
    • Call the Helpdesk number (1-800-868-4513)
    • Key in 0#
    • Wait and enter 0# on the second prompt for a SSO
    • Wait for about 10 seconds and you will hear Menu Options for the Manual selection
    • Please select Other Business when prompted for and choose option 2, if it is not a password reset request/issue.
    • Please ask for a TSG Agent.
Answers to questions about: logging in, configuring your computer, errors, resetting your password and many more.

News

If your browser is Microsoft® Internet Explorer version 6.0 and you are having problems with Customer Collaboration (Documentum) please click here for instructions or contact our help desk for assistance.

Note: Microsoft® is a trademark claimed by Microsoft Corporation, which is not affiliated with GE.