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Support services we provide:
Wherever you are in the world, from our bases in Canada, China, the Middle East, Far East, UK and USA, our highly skilled and experienced field and lab personnel are there for you. Regional Sales and Customer SupportOur regional offices offer support worldwide for; software, maintenance, calibration, repair, and operational issues. Use our regional support form to contact customer support online. Technical SupportTechnical support provides access to GE experts in the operation, repair and design of MWD and formation evaluation systems. The goal of technical support is to give you peace of mind that whenever an issue may arise, it will quickly and competently be resolved. A technical support agreement can be structured such that any of your personnel can access the experts on a 24/7 basis. Alternatively, the agreement can establish a single point of contact for all issues. Tool Maintenance, Calibration and RepairOur teams of trained engineers and dedicated spares in Canada, China, the Middle East, UK and USA, ensure that all tools returned to us for maintenance, calibration or repair are handled according to the GE quality procedures and returned to you as quickly as possible. Email us, or call the relevant GE location. ShippingTo send us a tool, it is extremely important that you follow the procedures detailed in the links below, as failure to follow our advice may result in equipment being delayed by customs authorities. Drilling Tools Wireline ToolsTrainingGE Energy runs regular training courses for customers. We can offer you these at one of our bases or your site, ensuring that all customers are trained and competent in the use of GE's Oilfield Technology products. To arrange for an engineer to come to your location or for details of the training courses held at our locations see our Training page. Capability ReviewsTo help you determine your drilling operations and maintenance capabilities, we perform capability reviews. These reviews are typically done when you are obtaining or considering obtaining MWD or resistivity capability. A review can also provide significant value when you are expanding your capability, such as, adding resistivity capability. Our specialist performs capability reviews at your facility. The review includes a facilities review and interviews with the operators and maintenance technicians. A gap analysis will be performed on the current state of readiness and your desired capability level. The specialist will work with you to develop a plan to close identified gaps. Rig Site SupportWhen you need additional, specialized support on a rig site, GE will dispatch a qualified professional to resolve problems or provide specialized customer support. This need can arise for a variety of reasons, including using tools for the first time or when difficulty is encountered with a well or formation. Issues that cannot be handled remotely via Technical Support can also be addressed with this service. Rig Site Support can be combined with on-the-job training as appropriate. FeedbackWe are very keen to get your feedback - whether positive or negative! - on your experiences with the Oilfield Technology equipment. We will use your constructive feedback to help us develop our existing and future product ranges to make sure they continue to provide the results you require and expect. Please note that all data supplied is received under strictest of confidence and will not be used for training or marketing without your prior written consent. If you have been unable to find what you were looking for on this page, please let us know what you were looking for to help us improve it. |
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