GE Oil & Gas, Drilling & Production
Sondex/Drilling Measurement Repair Requests

Use this form to obtain authorization to return your products to a GE OFT facility. Instructions can be found at the bottom of this page.

Customer information
* Customer name:
* Customer shipping address:
* Customer billing address:

Contact information
Name:
Phone Number:
* E-mail address:
* Please choose your repair centre:
* Has the product been contaminated with a hazardous substance?
If yes please specify:
(Limited to 1000 characters)


*Date needed:

Product information*

Please describe environmental conditions (pressure, temperature, H2S, CO2, borehole fluid, other conditions). An additional request for any data files that may be available providing information about specific operating conditions may be requested separately by the repair centre.

Tool #1:
Part Description GE serial # Return reason Customs value
Temp** Pressure** H2S** CO2**
Failure description

Tool #2:
Part Description GE serial # Return reason Customs value
Temp** Pressure** H2S** CO2**
Failure description

Tool #3:
Part Description GE serial # Return reason Customs value
Temp** Pressure** H2S** CO2**
Failure description

Tool #4:
Part Description GE serial # Return reason Customs value
Temp** Pressure** H2S** CO2**
Failure description

Tool #5:
Part Description GE serial # Return reason Customs value
Temp** Pressure** H2S** CO2**
Failure description

Tool #6:
Part Description GE serial # Return reason Customs value
Temp** Pressure** H2S** CO2**
Failure description
Submission of information via this form is subject to GE’s Privacy Policy and Terms of Use.By clicking the “Submit” button below, you indicate your consent to those terms.
Submit

Instructions:
To return a product for repair, you must first obtain a Return Material Authorization Number (RMA#) using the steps below. Please do not return any products until you are contacted by the repair facility and issued an RMA#.

Step 1 - Contact us using this form, giving as much detail as possible. The more detail provided, the easier it will be to evaluate your request. Please attach any available failure reports with the tool when returning to the repair centre.

Step 2 - The repair facility will review your request and contact you if additional information is required to process the RMA.

Step 3 - An RMA will be approved and emailed to you along with standard terms & conditions, allowing you to return the product(s) for repair.

Notes:
  • All returns identified as non-warranty items will be subject to a $500 minimum charge to cover the evaluation costs for each tool.
  • Should a customer fail to respond to a repair quotation within 30 business days GE OFT reserves the right to return the product back to the customer. All charges incurred up to this point will then be carried by the customer.
  • Shipping charges and arrangements to and from a GE OFT workshop are the sole responsibility of the customer.
  • Single shipments of large batches of defective product to an GE OFT workshop may contribute to cycle delays driving internal capacity constraints. Therefore shipping of single tools as they fail is recommended.
  • Due to safety risks batteries are not allowed to be shipped to a GE OFT work shop
  • Tools must be cleaned and tested to prevent the return of tools with high levels of NORM (naturally occurring radioactive material)
  • Signed T&C’s must be returned along with the tool prior to assessment

Entries marked * are mandatory
Entries marked ** are optional and will help to reduce our repair time